Emotional Intelligence course
Emotions@Work
A training course for discovering and strengthening
emotional intelligence skills in teams
The Challenge
How can you better manage your behaviour in emotionally charged situations?
Although we are rational beings, perfectly capable of making decisions based on logic and facts, not infrequently do we happen to adopt behaviours dictated solely by our emotions. Why does this happen and how can we avoid this emotional hijacking? How can I better manage emotionally charged situations?
Developing emotional intelligence skills leads to increased performance in the workplace. It also helps to improve team relationships and therefore the working atmosphere, producing a synergistic effect on team performance.
Discover your reaction patterns and develop productive behaviours for valuable team experiences!
Training Summary
A training course for the development of skills to identify, understand and manage one’s own emotions
and those of others, to improve interpersonal relationships and increase performance both
professionally and personally.
Who should attend?
The following profiles will benefit from attending this course:
- Employees in areas with a high degree of interaction with internal customers: Product Development, Manufacturing, IT, Finance, Human Resources
- Employees who interact with external customers: Sales, Call Center, Customer Service
- Project team members
- Managers, leaders, team coordinators
What do participants get?
By the end of this course, you will:
- Acquire the necessary knowledge to understand what emotional intelligence is and what it does
- Learn to distinguish between emotions, feelings and moods
- Improve your ability to recognize emotions and personal states
- Learn how to recognize the moods of those you interact with
- Learn the link between values, motivation and primary states
- Develop your ability to show empathy
- Learn what emotional hijacking is and what are the response strategies
- Gain increased interpersonal skills
- Learn what a support team is, its usefulness and how it can be developed
- Discover a few ways to develop your emotional maturity
Trainers
Sorin Cantor
Trainer and Consultant
Certified trainer, with experience in leadership, relationship management and emotional intelligence. Sorin is passionate about the world of emotions and its relationship with good relationship management, well-being and longevity.
Nicoleta Raduta
Senior Trainer
Certified senior trainer, and designer of evaluation and certification programs. Nicoleta has a particular interest in refining those methods that can increase results in terms of professional excellence, and she is actively contributing to this field. Provides unique experiences to participants, using an appropriate mix of techniques focused on engaging and developing people.
Emotions@Work course agenda
The topics are delivered in an interactive format, with frequent usage scenarios, covering the following areas:
Introduction
- Emotional intelligence – challenges for teams
- Factors for emotional hygiene
- The 4 dials model
- Skills for emotional intelligence
Awareness
- Emotions, states, moods
- Thoughts, beliefs, values
- Motivations
- Empathy ABC’s
Reaction and response
- Behavioral Manifestation
- Emotional deflection
- Understanding primal states
- Developing response strategies
Relationship-building
- Relationship skills
- Informal networks
- Support team
Emotional maturing
- Turning point
- Goal formulation
- Changing beliefs
- My plan for change
Emotional Intelligence course
Company benefits
By attending this course each employee gains a better understanding of their own emotions and states, as well as those of others around them, and
increased skills in managing them. When team interactions are based on emotional maturity, frictional attrition decreases and productivity increases.
Increased productivity
Improved work climate leads to increased engagement and discretionary effort with beneficial effects on employee productivity
Increased team performance
Prevents misbehaviour and increases trust, improving teamwork and having a synergistic effect on team performance
Improved decision-making
Reduces anxiety, increases understanding of emotional states and the motivations behind them, and increases the ability to understand the cause-and-effect relationship between emotions and events, including this data in the decision-making process
Increased company loyalty
Increases employees’ ability to cope with stress by improving their physical and mental health, improves the team working environment and increases employee loyalty.
Increase customer satisfaction
Improves interpersonal skills through emotional stability, clearer communication, persuasion and influence, recognizing and managing the emotions and moods of others.
Advantages for you
Less stress
Reduced stress and increased well-being
Connection
Improved relationships with the people around us who matter
Performance
Improving professional performance
Registration
We offer price options for individual participation and for groups.
For groups of more than 10 participants variable discount is included for courses dedicated to your organization.
PrIce per participant
1-9 participants
For individual participation or groups of up to 9 participants
price per group
10-15 participants
Fixed price for groups of 10 to 15 participants
*All prices are VAT Exclusive
Customized training
Dedicated sessions
Dedicated sessions are available for a minimum of 8 participants.
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Is this option not quite what you’re seeking? Give us a sign and we’ll help with a personalised solution.
Registration – Emotions@Work course
Do you have colleagues who are interested and would you like to organize an online course for your company?
Let’s get in touch!
Send us an email at training@axioma-solutions.co.uk
Are you looking for something different?
If this isn’t exactly what you’re after, let us know, and we’ll develop a tailored solution for you. Access our contact information here.